Our AI-Powered Service Desk Platform
Tora has been six years in the making. Originally built as Jennifer, our service desk platform has been designed, developed, and refined entirely in-house by our own engineering team. Every feature, every improvement — written by the people who understand the business.
Because Tora is built in-house, we don't wait for third parties. When AI capabilities emerged, we didn't need to submit feature requests or wait for a vendor roadmap. We built them straight in. If you're interested in how AI is changing business operations more broadly, see our article on how AI can transform your business.
Here's what that means for you.
Every ticket that arrives is automatically analysed by AI. Within moments, Tora generates an opinion — summarising the issue, identifying the likely category, and suggesting a course of action. Engineers see this the instant they open a ticket.
The Tora service desk queue — tickets at a glance with real-time metrics.
The AI opinion sits front and centre when working on a ticket. It updates automatically as the ticket progresses — so if a customer replies or the status changes, a fresh analysis is generated. No refreshing. No waiting.
AI-generated analysis with immediate diagnostic guidance.
When it's time to respond, Tora can draft the email for you. One click, and the AI composes a professional reply based on the full ticket history. Engineers review, adjust if needed, and send — cutting response times without cutting quality.
One click to draft — a professional, context-aware response ready to review and send.
Before any email leaves, Tora's AI can check it. Tone, spelling, completeness — it reviews everything and flags anything that needs attention. A second pair of eyes on every customer communication.
AI catches issues before they reach the customer — with a suggested revision ready to go.
This is Tora.
Designed • Developed • DeliveredSee it in action.
We'll show you how it works — no pitch, just a demo.
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