Derby
Derby businesses don't tolerate slow IT — and neither do we. Your Farnsfield-based team is 30 minutes away when you need us on-site, and seconds away on the phone. We handle everything: managed IT support, cybersecurity, cloud, Microsoft 365, business continuity, and connectivity — all from one team that actually knows your setup.
We work with businesses across Derby and the surrounding area, within manufacturing, engineering, professional services, tech, as well as many other sectors. You call, you speak to someone who knows your setup, and things get sorted.
If you want an IT partner who answers the phone, gives you a straight answer, and backs it up month after month — that's what we do.
Local to Derby
Our office is in Farnsfield — about 30 minutes from Derby city centre along the A38. Whether it's a new starter who needs setting up, a network issue that won't resolve remotely, or a project that needs hands-on attention, we're not dispatching a subcontractor from somewhere in your area. We come from our own office, with full context on your environment and your systems already documented end to end.
Why that matters
Derby's business landscape is broad — manufacturing and engineering sit alongside professional services, tech companies, finance, healthcare, and a growing creative sector. Each of those industries relies on technology differently, and an IT setup that runs smoothly for a 15-person consultancy would be completely wrong for a 60-person manufacturing operation running shifts.
We don't assume. Before recommending anything, we look at how your people actually work — the applications they depend on, the compliance requirements your sector demands, how your infrastructure has been built up over time, and where the pressure points are. That understanding is what turns a generic IT proposal into something that actually fits.
Context isn't a nice-to-have — it's what separates good IT decisions from expensive ones.
We already work with businesses across Derby and the surrounding area, so we've seen the patterns. We know what tends to go wrong, what works well, and where most businesses are underserved by their IT. That familiarity means less guesswork and faster results.
The difference
You'll know your engineers by name. They understand your business inside out. That's how support should work.
Fast response times as standard. You call, someone picks up, and it gets sorted. We're 30 minutes away when you need someone on-site.
24/7 monitoring catches problems early — and how we respond depends on your support package.
If something isn't worth doing, we'll say so. No upselling. Straight-up advice about what actually helps.
No two businesses are the same. Your plan reflects how your team actually works, not a standard package.
We explain things clearly because that's what respect looks like. No jargon, no condescension.
How it works
We understand your operation — what systems are critical, how your shifts work, what's already given you problems. Everything matters when downtime costs you production.
Full audit, clean documentation, monitoring. Everything's in place so support is fast, consistent.
Email, phone, live chat — however you need to reach us. Every issue is handled by engineers who know your systems and understand the stakes.
Regular reviews with a focus on preventing future issues, clear reporting on reliability metrics, forward planning for growth. Always improving.
What we do
In practice
Farnsfield to Derby is about 30 minutes on a clear run. Close enough that onsite visits aren't a major logistics exercise — they're just part of the service. When remote support isn't going to cut it, we're there the same day. That proximity is part of the value.
Your infrastructure is watched 24/7 by our own monitoring platform. We don't wait for you to report problems — we see them first. Failing drives, unresponsive services, backup errors — most issues are caught and resolved before they have any impact on your team's working day.
No call centres. No ticket queues that disappear into the void. The team behind your support knows your business and your systems inside out. When you need something, you call someone who already has the context — and the authority to get it sorted without unnecessary escalation.
Every quarter we go through everything — what's working, what isn't, what's coming up. These are practical conversations about your business and how IT supports it. Not a slide deck dressed up as a review. Honest assessment, clear next steps, no wasted time.
Your team
When you call us, you get an engineer — not a ticket number, not an automated response, not someone reading from a script. A real person who already knows your systems, understands your business, and has the authority to make decisions. Most of our engineers are senior, which means the person helping you has probably solved dozens of problems like yours before you finish explaining yours.
Continuity matters more than you'd think. The same engineers support you week to week, month to month. They learn how your business works. They know which systems you depend on most, which ones have caused problems before, and what actually matters when things go wrong. That's something you can't build with a ticketing system and a rotating roster.
The engineer who helped you last month is still the one picking up your call.
We keep teams deliberately small. We don't compete with hundreds of other companies for your engineer's attention. That means when something goes wrong, there's always someone available who knows your setup inside out. No escalation delays while someone else catches up on context — the person who picks up your call has everything they need to get you sorted.
Every level of expertise works in the same office. Helpdesk support, infrastructure engineering, security specialists — all under one roof. When your issue needs specialist knowledge, it doesn't disappear into a different company's queue. It stays with the team that understands your environment. That's how you get faster resolutions and fewer dropped balls.
The bigger picture
Most businesses we speak to have outgrown a single IT provider without realizing it. The phone still gets answered, but there's nobody thinking ahead. No forward planning, no quarterly reviews asking what your business needs next. It's maintenance, not partnership. That might work for the first couple of years, but it creates risk.
We built this company to be different. One team handles everything — managed IT, cybersecurity, cloud, business continuity, Microsoft 365, connectivity. Your business doesn't run in silos, so why would your IT? When we're looking after the whole picture, decisions get made faster. Security recommendations take your infrastructure into account. Cloud migrations factor in your connectivity. Nothing gets lost in the handoff between vendors.
When everything's under one roof, problems get solved faster and nothing falls between the cracks.
That integration matters most when things go wrong. When a security incident happens, we're already monitoring your connectivity and backup systems. When you're planning a migration to the cloud, the same team handling your Microsoft 365 licensing knows exactly what you're moving and why. There's no confusion about who owns what — we own it all.
The result is simpler than you'd think. Your team stops juggling vendor relationships and gets on with running the business. Your infrastructure stays solid, your security stays tight, and you're better positioned for whatever comes next. One team, one relationship, one phone call.
Related insights
FAQ
Everything a business needs from IT. Managed IT support (remote and onsite helpdesk, device management, onboarding and offboarding), cybersecurity (24/7 managed SOC, endpoint protection, penetration testing, incident response), cloud solutions (our private cloud, Azure, AWS), business continuity (backups, disaster recovery, continuity planning), Microsoft 365 (licensing, migrations, security configuration, ongoing admin), and connectivity and comms (business internet, VoIP, mobile). Some clients take everything, others pick what they need — and we tailor it around how your team actually works. It all sits under one roof, managed by the same team.
Our office is in Farnsfield — about 30 minutes from Derby along the A38. The vast majority of issues are resolved remotely within minutes, but when hands-on attention is needed, we don't make you wait. We dispatch from our own office, not through subcontractors somewhere in your area. That means we come with full context on your setup, your systems are documented properly, and the person arriving at your door already knows what they're walking into. For support packages that include onsite visits, you get responsive, same-day service.
It's a separate service, but it's one of our core offerings — we manage it end to end. 24/7 managed SOC, endpoint protection, penetration testing, security awareness training, and incident response. We layer it properly — best-in-class solutions at every level, working together to keep your business protected. Most of it runs quietly in the background without your team even noticing. When something does flag, we're already investigating before you know about it.
Yes. Licensing, migrations, security configuration, ongoing admin — we take care of everything. As a Microsoft Partner, we handle it properly from the start. Most businesses aren't getting half the value from their licences because nobody's configured them right — conditional access policies, data loss prevention, proper Teams governance. We sort that out and keep it optimized as your needs change. You'll actually use the tools properly instead of letting them sit configured half-heartedly.
Yes — we support businesses across the wider Derby area, including Belper, Ashbourne, Duffield, Spondon, Alvaston, and Castle Donington. Our Farnsfield office is centrally positioned, so everywhere in the Derby corridor is within 30-40 minutes. The A38 is a direct route from Farnsfield into Derby without the hassle of city-centre navigation. If you're based anywhere in that area, onsite visits are practical and regular — not something we charge premium rates for.
Managed IT support is priced per user, per month — the cost depends on team size and support level. Other services like cybersecurity, cloud hosting, and connectivity are quoted based on what you actually need — not a padded standard package. No hidden extras, no surprise invoices. We build your plan around the services that make sense for your business and scale it as you grow. Head to our pricing page for a quick estimate, or get in touch and we'll put something specific together that matches your actual needs.
Most of our clients came to us from another provider — it's one of the most common transitions we handle. We do a full audit of what you've got, produce clean documentation, and manage a proper handover so nothing gets missed or forgotten. There's no disruption to your team, no awkward overlap period where you're paying both providers, and we don't start billing until we're actually in place and supporting you. The switch is usually smoother than people expect because we treat the migration seriously.
That's where business continuity comes in. We design backups, disaster recovery infrastructure, and continuity plans tailored to your business — not generic templates. When something goes wrong, there's a tested plan to get you back up fast. We don't wait for a disaster to find out whether the backups actually work. Everything is tested regularly, documented clearly, and built around realistic recovery time objectives that make sense for your business and how it operates. Most downtime gets prevented in the first place.
Ready?
That's what we're here for.
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